Privacy Policy

Introduction

THIS PRIVACY POLICY (“PRIVACY POLICY”) SETS FORTH THE MANNER OF COLLECTION, USE AND DISCLOSURE OF INFORMATION GATHERED ON THE WEBSITE. PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY CONTINUING TO USE THE SERVICES, OR ACCESS THE WEBSITE YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY. IF YOU DO NOT AGREE TO SAME, YOU MAY NOT ACCESS OR USE THE WEBSITE OR AVAIL THE SERVICES.

Access and use of the Website is subject to the Terms and Conditions (“Terms”) accessible on the Website.

Hi-line Aqua Private Limited, a private limited company with its registered office at 63/1 (Old 28/1), 3rd Main Road, Kasturba Nagar, Adyar, Chennai – 600020 (hereinafter referred to as “Company”, “Hi-line Aqua”, “We”, “Us”, “Our”).

The Company owns and operates its website available at:

This Privacy Policy does not apply to the websites of business partners, corporate affiliates, or any third parties, even if their websites are linked to the Website.

By accessing the Website or otherwise using the Website, you expressly consent to Our collection, storage, use and disclosure of Information in accordance with this Privacy Policy.

This Privacy Policy may change from time to time without notice. Continued use of the Website constitutes acceptance of the updated policy.

Type of Information Collected

To access or utilise the Platform, Users may be required to provide personal, non-personal, and other information (“Information”) as described below:

Personal Information

We may require you to provide information that personally identifies You, including Contact Data such as email address, phone number, and account password, along with Demographic Data such as gender, date of birth, and zip code.

Information shared through emails, letters, reviews, blogs, chats, forums, comments, testimonials, and discussion boards may also be collected as Personal Information.

Any Personal Information that is freely available in the public domain shall not be considered sensitive.

We reserve the right to remove any offensive, defamatory, discriminatory, or inappropriate content posted on the Platform.

Non-Personal Information

We may collect information such as browser type, operating system, IP address, internet service provider, and website usage information.

Automatic Information

Cookies and similar technologies may be used to improve website responsiveness and user experience. These technologies may collect browser information, request details, language settings, date and time of access, and cookies identifying the browser.

Mobile Information

When accessing the Platform through mobile devices, we may receive device information, location details, and unique device identifiers.

User Communications

Emails and communications sent to Us may be retained to process inquiries, improve services, and respond to user requests.

Information on behalf of Children

Parents or legal guardians accessing the Platform on behalf of a minor child expressly confirm that they have authority to share such information.

We may contact Users periodically to update Information and provide relevant services or features.

Use of Information

We do not sell, trade, or transfer Your Information to third parties except trusted service providers, business partners, affiliates, or where required by law.

Information may be processed for the following purposes:

• To personalize user experience.
• To improve services and offerings.
• To communicate updates and marketing information.
• To analyse and recommend related products or services.
• To prevent fraud and prohibited activities.
• To maintain Platform security and integrity.
• To publish reviews or testimonials provided by Users.
• To comply with applicable laws and regulations.

Information may also be disclosed where reasonably necessary to comply with legal obligations, governmental requests, fraud prevention, or protection of rights and safety.

Sharing of Information

Personal Information may be shared with business partners, administrators, vendors, agents, service providers, or affiliates for legitimate business purposes.

In the event of merger, audit, acquisition, sale, assignment, transfer, bankruptcy, or restructuring, Information may be transferred to relevant third parties.

Data Retention

Personal Information shall be retained only for as long as necessary to fulfil the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.

Security

We use reasonable security measures including secure server environments, firewalls, and advanced technologies to protect Information from unauthorized access, misuse, or disclosure.

Links to Third Party Sites

The Platform may contain links to third-party websites, applications, or platforms. These external sites are governed by their own privacy policies and are beyond Our control.

Users are encouraged to review the privacy policies of third-party platforms before providing information.

We do not share personally identifiable information with third-party advertisers or websites without user consent.

Advertising

Third-party advertising providers may collect anonymous information regarding visits to the Platform and other websites to display relevant advertisements.

Such anonymous information may be collected through technologies such as pixel tags and cookies.

Your Consent

By using the Platform and providing Information, You consent to the collection, storage, processing, transfer, and sharing of Information as described in this Privacy Policy.

Contacting Us

If you have any questions regarding this Privacy Policy, please contact us using the details below:

If you are not satisfied after 30 days from contacting support, you may contact the Grievance Officer.